Surgery is an extremely stressful time for both the patient and the patient's family, the fear of the unkown is always on their mind. While patient outreach and communicaiton is an effective means of alleviating stress it isn't always feasible do to limited staff, budgets and patient availablity.
Ving, Your New Way!
Health care providers create Vings that educate patients and families through a secure, private portal whether they are in the hospital, at home or on the road. Multiple Vings can be created to deliver timely information before, during and after a procedure.
Vings can include: Videos from the patients doctor, advocates and general care givers – that communicate topics ranging from surgery preparation requirements to riding in the car post surgery. Surveys are designed to collect patient and family feedback, included documents for review that include the steps to prepare for a procedure.
As patients interact with the Ving, key data is collected and reported in real-time: Answers to survey or assessment questions are captured along with the frequency and number of times the video has been played. Patient advocates or administrative staff are alerted when patients fail to interact with a Ving or answer questions incorrectly ensuring that proactive steps can be taken to guarantee patient readiness.. Proactive steps can be taken to ensure patient readiness.
Ving creates an information source for the patient available 24 hours a day, 7 days a week all while reducing patient stress factors associated with the procedure, increasing the patient's knowledge of the procedure and increasing the quality of care this health.
Working with patients who require chronic care is a sensitive and personal issue. Regardless of the need, sharing information with patients as it relates to managing their care in a confidential manner is of critical concern. Whether it is their first visit to a facility for treatment or they've been going to the same
center for months, the situation is often stressful and anxious. The challenge of helping a patient to feel welcome and in good hands is one often a reoccurring need.
Ving, Your New Way!
Providers create Vings that include a video message from care givers, admissions staff and the like designed to deliver specific messages that will assist patients throughout the process of managing their care. Additionally providers include targeted questions designed to uncover patient understanding and need through their answer selections and supporting documents that explain procedure and how to prepare.
Vings can be private to guarantee security or public to ensure general availability.
As Patients engage with the Ving, key data is collected and reported in real-time. Answers to survey questions are captured and reported by individual or group along with text commentary. If key questions are answered incorrectly, staff members Staff receives alerts of the gap and immediately takes proactive action.
The expected result is a greater sense of community between the patients and their caregivers, a more frequent and efficient method of information exchange and the capture of quality, valuable data that helps the staff in their efforts to deliver excellent care.
Ving, Your New Way!
HIE or REC's create a Ving that includes: Video or audio message that educates providers on the scope of meaningful use and the financial benefits of adhering to the process, questionnaires designed to uncover provider readiness or progress to date and documentation required for completion.
As providers interact with the Ving, key data is captured and reported in real-time.: Answers to survey or assessment questions are captured along with the frequency and number of times video has been played. The result is the ability for the REC manager to measure progress in real time and take proactive action to ensure expected results.
With limited staff and limited financial resources, it is an enormous task to connect with each provider. Ving provides a way to continue to build rapport and trust through a visual connection to the team the provider is working with.
Whether you are an HIE or a REC, you can benefit from the power of Ving.